Josh Baumbach
About Josh Baumbach
Josh Baumbach is a Customer Onboarding Manager specializing in partnerships, known for his innovative onboarding strategies and journey mapping expertise. He has a background in customer experience design and has worked at Entrata and Weave in various roles focused on enhancing customer satisfaction.
Current Role at Weave
Josh Baumbach currently serves as the Customer Onboarding Manager for Partnerships at Weave, a position he has held since 2022. In this role, he focuses on enhancing customer experiences through innovative onboarding strategies. He utilizes his account management skills to maintain and strengthen partnerships, ensuring that clients receive value-added services. His work is based in Lehi, Utah, where he collaborates with various teams to improve customer satisfaction.
Previous Experience at Weave
Prior to his current role, Josh worked at Weave as the Customer Onboarding Manager for Single Location from 2020 to 2022. During this time, he implemented design thinking methodologies to enhance the customer onboarding process. His focus on journey mapping allowed him to identify areas for improvement, ultimately leading to better customer experiences and satisfaction.
Experience at Entrata
Josh Baumbach has a background in quality assurance and leasing at Entrata. He worked as a Leasing Center Quality Assurance Specialist from 2018 to 2020 and briefly served as a Senior Leasing Center Quality Assurance Specialist for three months in 2020. Additionally, he was a Leasing Professional from 2017 to 2018. His roles involved ensuring service quality and improving customer interactions within the leasing process.
Education and Expertise
Josh Baumbach studied at Brigham Young University Marriott School of Business, where he achieved a degree in Experience Design and Management from 2016 to 2020. His education has equipped him with expertise in needfinding, which is essential for identifying and addressing customer pain points effectively. This knowledge supports his current work in creating tailored onboarding experiences for clients.