Joshua Thomsen
About Joshua Thomsen
Joshua Thomsen is a Tier 2 Technical Support professional with extensive experience in customer service and workforce management. He has worked for various companies, including Blendtec and Weave, and has held multiple roles in customer support and analytics.
Current Role at Weave
Joshua Thomsen currently serves as a Tier 2 Technical Support professional at Weave, a position he has held since 2022. In this role, he is responsible for providing advanced technical assistance and support to customers, ensuring their issues are resolved efficiently. His experience in customer support and technical troubleshooting enables him to address complex inquiries effectively.
Previous Experience at Weave
Before his current role, Joshua worked at Weave as a Customer Support Agent from 2021 to 2022 for 11 months. In this capacity, he assisted customers with their inquiries and provided solutions to various issues, contributing to overall customer satisfaction and support operations.
Experience at Blendtec
Joshua has a notable history with Blendtec, where he held multiple positions. He worked as a Customer Service Supervisor from 2016 to 2019 for three years, overseeing customer service operations. He also served as a Workforce Management and Analytics Manager for five months in 2019, focusing on workforce optimization. Additionally, he began his tenure at Blendtec as a Customer Service Representative from 2016 to 2017 for nine months.
Early Career at Jamberry and Five Guys
Joshua began his career in the service industry, working at Jamberry as a Customer Service Representative from 2014 to 2015 for four months and later as a Workforce Analyst in 2015 for six months. He also gained experience as a Crew member at Five Guys Enterprises for two months in 2012. These roles provided him with foundational skills in customer service and team collaboration.
Education at Shasta College
Joshua studied General Studies at Shasta College from 2008 to 2009 for one year. This educational background equipped him with a broad knowledge base that supports his professional endeavors in customer service and technical support.