Kaeley Scruggs
About Kaeley Scruggs
Kaeley Scruggs is a Helpdesk Operations professional with a background in various technical and editorial roles. She currently works at Weave HQ and has experience in helpdesk support, project work, and journalism.
Work at Weave
Kaeley Scruggs currently holds the position of Helpdesk Operations at Weave HQ, where she has been employed since 2021. In this role, she supports both Tier I and Tier II helpdesk operations and engages in various project work. Prior to her current position, she worked as Helpdesk Technician II at Weave HQ from 2020 to 2021, contributing to the development and implementation of helpdesk processes and policies.
Previous Employment Experience
Kaeley Scruggs has a diverse work history in customer service and editorial roles. She began her career as a Cashier at Kaffeeklatsch, LLC for three months in 2012. She then worked at Geek Squad as a Counter Agent from 2018 to 2019 in American Fork, Utah. Her editorial experience includes roles as News Editor, Editor in Chief, and Managing Editor at BYU–Idaho Scroll in 2014 and 2015, as well as internships at Standard Journal Newspaper and Lds Living Magazine.
Education and Expertise
Kaeley Scruggs graduated with a bachelor's degree in international studies from Brigham Young University - Idaho, where she studied from 2011 to 2015. She also participated in a Semester Abroad program at Capital Normal University in 2013, focusing on Mandarin for 11 months. Kaeley holds certifications in Network+ and Security+, which enhance her expertise in IT operations.
Technical Skills and Interests
Kaeley Scruggs is passionate about Okta and emphasizes the importance of consistent naming schemes in IT operations. She is involved in building and proving processes and policies for helpdesk operations, showcasing her commitment to improving operational efficiency within her roles.