Kari Morgan
About Kari Morgan
Kari Morgan is a Customer Onboarding Manager at Weave HQ, with a background in customer service and UX design. She has held various roles in companies such as Wells Fargo, E*TRADE, and Overstock.com, and is committed to improving client experiences and processes.
Current Role at Weave
Kari Morgan serves as the Customer Onboarding Manager at Weave HQ, a position she has held since 2021. In this role, she focuses on enhancing client onboarding experiences by actively applying user experience (UX) design principles. Her responsibilities include building relationships with clients and helping them streamline their work processes, ensuring a smooth transition to the company's services.
Previous Experience in Customer Service
Kari Morgan has extensive experience in customer service across various organizations. She worked at Overstock.com as a Team Lead over Customer Service from 2013 to 2017. Following that, she held positions at eBay as a Customer Service Representative from 2017 to 2018, and at E*TRADE in a similar role from 2018 to 2019. Additionally, she served as an Escalated Complaints Specialist at Wells Fargo from 2019 to 2021. Her diverse background in customer service has equipped her with skills to handle complex client interactions.
Education and UX Design Certification
Kari Morgan studied General Studies at Salt Lake Community College from 2009 to 2010. She furthered her education by completing a User Experience Design course at DevMountain, where she achieved certification in 2018. This program emphasized the importance of valuing feedback and innovative thinking, which she actively applies in her current role at Weave.
Background in Healthcare and Advocacy
Kari Morgan has experience in the healthcare sector, having worked as a Patient Service Representative at Granger Medical Clinic for three months in 2019. She also served as a Consumer Advocate at TaskEasy for two months in 2018. These roles contributed to her understanding of client needs in various contexts, enhancing her ability to support customers effectively.
Professional Development and Continuous Improvement
Kari Morgan is committed to continuous improvement in her professional environment. She strives to set an example for others and actively seeks ways to enhance her skills and the experiences of her clients. Her dedication to professional growth is evident in her application of UX design principles and her focus on building strong client relationships.