Kip Enger
About Kip Enger
Kip Enger is a Senior Director of Customer Success at Weave, with extensive experience in SaaS and client success management. He has held various leadership roles across multiple companies, demonstrating a strong ability to enhance team performance and improve client satisfaction metrics.
Work at Weave
Kip Enger currently serves as the Senior Director of Customer Success at Weave, a position he has held since 2023. Based in Lehi, Utah, he focuses on enhancing customer satisfaction and success within the SaaS sector. His role involves developing strategies to improve client engagement and retention, contributing to the overall growth of the company.
Previous Experience in Customer Success Management
Before joining Weave, Kip Enger held several significant positions in customer success management. He worked at Smart Communications as Vice President of Global Customer Success Management from 2019 to 2023, where he was based in London, England. Prior to that, he served as Senior Director of Client Success/Services at Crownpeak from 2017 to 2019, and as Regional Manager of Client Success at Peak 10 + ViaWest from 2013 to 2016.
Sales Management Background
Kip Enger has a robust background in sales management, having worked at Spring Mobile as a Territory Sales Manager from 2005 to 2007 and as a Branch Manager from 2004 to 2005. His experience includes strategic account management and leading sales teams, which has contributed to his success in improving sales performance and client satisfaction.
Education and Expertise
Kip Enger earned a Bachelor of Arts degree in Communication with a focus on Public Relations from the University of Utah, where he studied from 2002 to 2004. His educational background supports his expertise in client relations and team management, which he has applied throughout his career in various leadership roles.
Achievements in Client Success
Kip Enger has a strong track record of enhancing team performance and client satisfaction. He successfully implemented training programs that improved team development and career progression. Additionally, he introduced new processes for newly formed teams, which led to increased efficiency and performance. His initiatives have also played a key role in improving Net Promoter Score (NPS) results.