Kristen White
About Kristen White
Kristen White is a Senior Customer Success Operations Analyst at Weave, where she focuses on executive reporting and data model refinement. She has a diverse background in customer success, business analysis, and project management, with experience at several organizations including Cvent and MasterControl.
Work at Weave
Kristen White currently serves as a Senior Customer Success Operations Analyst at Weave, a position she has held since 2023. Prior to this role, she worked as a Customer Success Operations Analyst at Weave from 2022 to 2023. During her tenure, she implemented a Customer Health Score to automate the customer journey and reduce churn. Additionally, she managed AOP dashboards and led analytical projects to support company-wide initiatives. In November 2023, she transitioned to the Business Intelligence team, focusing on executive reporting and data model refinement.
Education and Expertise
Kristen White earned a Bachelor of Science in Recreation, Parks and Tourism Science from Texas A&M University, where she studied Youth Development with a minor in Communication from 2011 to 2015. She furthered her education by obtaining a Master of Public Health (MPH) from Purdue University, completing her studies from 2021 to 2023. Her academic background supports her expertise in customer success operations and data analysis.
Professional Background
Kristen White has a diverse professional background, having worked in various roles across multiple organizations. She served as a Business Analyst at Cvent from 2018 to 2019 and later as a Technical Specialist at the same company from 2016 to 2018. She also held positions as a Project Manager at MasterControl from 2020 to 2021 and as a Salesforce Business Analyst at Innovate! Perform. Excel. Elevate. from 2021 to 2022. Additionally, she worked as a Young Life Leader from 2011 to 2016 and as a Student Athlete Tutor at Texas A&M University from 2013 to 2015.
Achievements in Customer Success
Throughout her career, Kristen White has contributed to significant improvements in customer success operations. At Weave, she implemented a Customer Health Score that automated the customer journey and aimed to reduce churn. Her role in managing AOP dashboards and leading analytical projects has guided company-wide efforts, demonstrating her impact on operational efficiency and customer satisfaction.