Lynsey Smith
About Lynsey Smith
Lynsey Smith is the Manager of Customer Success at Weave, where she has held various roles since 2015, including Senior Customer Success Manager and Supervisor of Customer Success. She has contributed to customer retention improvements and the launch of a customer loyalty initiative.
Current Role at Weave
Lynsey Smith currently holds the position of Manager of Customer Success at Weave, a role she has occupied since 2023. In this capacity, she oversees the customer success team, focusing on enhancing customer satisfaction and retention. Her leadership is instrumental in driving the company's customer engagement strategies and ensuring that clients receive optimal support throughout their journey with Weave.
Previous Experience at Weave
Lynsey Smith has an extensive history with Weave, having worked in various roles since 2015. She served as a Senior Onboarding Specialist from 2015 to 2018, followed by a three-year tenure as a Senior Customer Success Manager from 2018 to 2021. After a brief period as Customer Success Team Lead in 2021, she transitioned to Supervisor of Customer Success, a position she held until 2023. Throughout her time at Weave, she contributed to significant initiatives, including the launch of a new customer loyalty program.
Education and Expertise
Lynsey Smith studied Behavioral Science at Utah Valley University from 2006 to 2012, gaining a solid foundation in understanding human behavior and interaction. She furthered her education at the Institute for Integrative Nutrition, where she studied Integrative Nutrition and Health Coaching from 2017 to 2018. This educational background supports her role in customer success, where she applies her knowledge to improve client relationships and outcomes.
Process Improvements and Training Development
In her roles at Weave, Lynsey Smith implemented process improvements that significantly enhanced customer retention rates. She also developed a comprehensive training program for new hires in the customer success department, ensuring that team members are well-equipped to meet customer needs effectively. Her initiatives have contributed to a more efficient and responsive customer success operation.