Matt Tiedermann
About Matt Tiedermann
Matt Tiedermann is a Customer Success Manager with over seven years of experience in customer success, specializing in account management and software utilization. He is known for fostering positive customer experiences through transparency, empathy, and clear communication.
Work at Weave
Matt Tiedermann has been employed at Weave HQ since 2018. He started as a Technical Support Specialist, where he provided assistance and solutions to customer inquiries for one year. In 2019, he transitioned to the role of Customer Success Manager. In this position, he focuses on enhancing customer experiences through transparency, empathy, and decisive communication. His work contributes to the overall success of clients by ensuring they effectively utilize the software and services offered by Weave.
Education and Expertise
Matt Tiedermann holds a Bachelor of Business Administration (BBA) in Marketing/Marketing Management from Utah Tech University, where he studied from 2014 to 2016. Prior to this, he earned an Associate of Arts (AA) in Business Administration and Management from Snow College, completing his studies from 2011 to 2013. His educational background provides a solid foundation for his career in customer success, where he applies his knowledge in account management and software utilization.
Background
Before joining Weave, Matt Tiedermann worked at SkyWest Airlines as a Crew Scheduler from 2016 to 2018. During his two years in this role, he was responsible for managing crew schedules, which required strong organizational skills and attention to detail. His experience in the airline industry helped him develop a customer-focused approach that he now applies in his current position.
Professional Experience
Matt Tiedermann has over seven years of professional experience in customer success. His career includes roles that emphasize account management and software utilization. His experience at Weave and SkyWest Airlines has equipped him with the skills necessary to create positive customer experiences and effectively address client needs.