Po'u Palelei
About Po'u Palelei
Po'u Palelei serves as the Manager of Customer Success at Weave HQ in Lehi, Utah, where he has worked since 2016. He specializes in resolving technical issues related to VoIP Phone technology and Weave software, significantly improving customer satisfaction.
Work at Weave
Po'u Palelei has been employed at Weave HQ since 2016, serving as the Manager of Customer Success. In this role, he focuses on enhancing customer satisfaction through effective problem-solving strategies. His expertise includes resolving technical issues related to VoIP Phone technology and Weave software. Over the course of his eight years at Weave, he has contributed to improving customer experiences and ensuring that clients receive the support they need.
Previous Experience
Before joining Weave, Po'u Palelei worked at Progressive Leasing as an Account Manager Supervisor from 2012 to 2014. In this position, he managed account operations and supervised a team, gaining valuable experience in customer relations and account management. This role helped him develop skills that he later applied in his current position at Weave.
Education and Expertise
Po'u Palelei studied General Studies at Mesa Community College from 2010 to 2011. He furthered his education at the University of Utah, where he studied Sociology from 2012 to 2013. His academic background supports his expertise in customer success and technical problem-solving, particularly in the context of VoIP technology and software solutions.
Technical Specialization
Palelei specializes in resolving technical issues related to VoIP Phone technology and Weave software. His technical skills enable him to address customer concerns effectively, contributing to overall customer satisfaction. This specialization is a key component of his role in customer success at Weave.