Shayni Robinson
About Shayni Robinson
Shayni Robinson is a Customer Success Leader specializing in the Mid-Market and Enterprise sectors at Weave, where she has worked since 2014 in various roles, including Customer Success Manager and Senior Implementation Specialist.
Current Role at Weave
Shayni Robinson currently serves as the Customer Success Leader for Mid-Market and Enterprise at Weave. She has held this position since 2023, focusing on enhancing customer experiences and ensuring satisfaction within these segments. Her role involves strategic planning and execution to meet the needs of mid-market and enterprise clients.
Previous Positions at Weave
Shayni Robinson has a comprehensive work history at Weave, having held multiple positions since 2014. She began as a Scheduling Coordinator, then progressed to Call Center Supervisor, and subsequently served as a Customer Success Manager. She also worked as a Senior Implementation Specialist and later as a Customer Success Manager for Mid-Market before her current role. This diverse experience has contributed to her expertise in customer success.
Experience in Customer Success
With a strong background in customer success, Shayni Robinson has dedicated several years to improving client relationships and operational efficiency at Weave. Her roles have included responsibilities such as managing customer accounts, implementing solutions, and leading teams to enhance service delivery. This experience has equipped her with skills essential for driving customer satisfaction and retention.
Career Timeline at Weave
Shayni Robinson's career at Weave spans nearly a decade, starting in 2014. She held various positions, including Customer Success Manager from 2018 to 2020, and Customer Success Lead from 2021 to 2023. Her career progression reflects her commitment to the company and her ability to adapt to different roles within the customer success domain.