Tyler Terry
About Tyler Terry
Tyler Terry is a Customer Onboarding Manager at Weave HQ, with a background in project management and customer service training. He has prior experience at SecurityMetrics and holds degrees in Biology and Secondary Education from Utah Valley University.
Work at Weave
Tyler Terry has served as the Customer Onboarding Manager at Weave HQ since 2018. In this role, he focuses on ensuring a smooth onboarding experience for new customers. His responsibilities include managing customer relations and contributing to customer satisfaction and retention. Tyler's experience in this position spans over six years, during which he has developed strategies to enhance the onboarding process and improve customer engagement.
Previous Experience at SecurityMetrics
Prior to his current role, Tyler Terry worked at SecurityMetrics in various capacities. He served as a Quality Assurance Specialist from 2015 to 2017 for two years, where he focused on maintaining high standards in service delivery. Additionally, he worked as a Compliance Consultant for eight months in 2015. His experiences at SecurityMetrics provided him with a solid foundation in project management and compliance.
Education and Expertise
Tyler Terry studied at Utah Valley University, where he pursued degrees in Biology and Secondary Education from 2014 to 2017. He later attended Dixie State University for one year from 2017 to 2018. His educational background complements his expertise in customer relations, coaching, and training within customer service roles, enabling him to effectively manage customer interactions and enhance satisfaction.
Background in Coaching and Training
Tyler Terry has a background in coaching and training, particularly within customer service roles. This experience has equipped him with the skills necessary to guide teams and improve service delivery. His focus on training contributes to the overall effectiveness of customer onboarding processes and enhances the customer experience.
Experience with C-Level Executives
Tyler Terry has experience working with C-level executives on project management. This involvement has allowed him to understand the strategic aspects of customer relations and the importance of aligning onboarding processes with organizational goals. His ability to communicate effectively with high-level stakeholders supports his role in enhancing customer satisfaction.