Alexis Pena
About Alexis Pena
Alexis Pena serves as a Multi-Location Customer Success Manager at Weave HQ, a position she has held since 2021. Her professional background includes roles in customer success and scheduling coordination across multiple organizations.
Work at Weave
Alexis Pena has been employed at Weave HQ since 2021, currently holding the position of Multi-Location Customer Success Manager. In this role, she focuses on ensuring customer satisfaction and success across multiple locations. Prior to this position, she served as a Customer Success Manager at Weave for seven months in 2021, where she contributed to enhancing customer relationships and support. Additionally, she worked as a Multi-Location Onboarding Specialist at Weave from 2020 to 2021, facilitating the onboarding process for new clients.
Previous Experience
Before joining Weave, Alexis Pena worked at Alder as a Scheduling Coordinator from 2016 to 2018. In this role, she was responsible for managing schedules and coordinating appointments, which helped her develop strong organizational and communication skills. Her diverse experience in customer success and scheduling has equipped her with valuable insights into client management and operational efficiency.
Career Progression
Alexis Pena's career progression at Weave demonstrates her growth within the company. Starting as a Multi-Location Onboarding Specialist, she transitioned to a Customer Success Manager role within the same year. Her current position as Multi-Location Customer Success Manager reflects her expertise in managing customer relationships and her ability to adapt to various roles within the organization.
Skills and Expertise
Throughout her career, Alexis Pena has developed a range of skills relevant to customer success and management. Her experience in onboarding, scheduling, and customer support has provided her with a solid foundation in client relations. She is adept at understanding customer needs and ensuring their satisfaction, which is crucial in her current role at Weave.