Cesar Aguilar
About Cesar Aguilar
Cesar Aguilar is a Customer Experience Specialist with over 15 years of experience in customer service and technical support. He has held various roles at notable companies, including Solutionreach, Weave, and Dealertrack, and currently works remotely in Lehi, Utah.
Current Role at Weave
Cesar Aguilar currently serves as a Customer Experience Specialist at Weave, a position he has held since 2023. He works remotely from Lehi, Utah. In this role, he is responsible for consulting with customers on underutilized products and features, aiming to enhance their success with the company's offerings. He also manages the ordering of additional and replacement phones, as well as handling shipping and warranty issues.
Previous Experience at Weave
Prior to his current position, Cesar worked at Weave as a Customer Success Manager Specialist from 2021 to 2023. During this time, he focused on improving customer satisfaction and retention through effective communication and support. His experience in this role contributed to his understanding of customer needs and the importance of providing tailored solutions.
Professional Background in Customer Service
Cesar Aguilar has over 15 years of experience in customer service and technical support across various industries. His career includes significant roles at notable companies such as Discover Card, Visa, Reliant (NRG), Texas Children's Hospital, and United Healthcare. This diverse background has equipped him with the skills necessary to address customer concerns effectively and provide solutions that enhance their experience.
Education and Training
Cesar studied at Houston Community College from 2012 to 2013. His educational background has provided him with foundational knowledge that supports his professional roles in customer service and technical support. He also offers basic and enhanced training opportunities to customers, helping them gain insight into desired features and functionality.
Career Progression and Roles
Cesar's career includes various positions that have contributed to his expertise in customer service. He worked as an Implementation Specialist at Solutionreach, Inc. from 2015 to 2019, and as a Technical Client Service Representative at Dealertrack for a brief period in 2019. Additionally, he served as a Support Engineer at LoanPro Software in 2020. Each role has added to his understanding of customer needs and technical support.