James Hillyard
About James Hillyard
James Hillyard is a CX Operations Analyst with a background in customer success and operations management. He has held various roles at Weave and previously worked at Wayfair and Solutionreach, Inc.
Work at Weave
James Hillyard has held multiple positions at Weave since 2019. He began as an Onboarding Specialist, serving for 10 months. He then transitioned to the role of Customer Success Manager, where he worked for one year. Following this, he took on the position of Team Lead - Customer Success Manager for a brief period of 2 months in 2021. Hillyard continued his career at Weave as a Customer Experience Analyst for 2 years, before assuming the role of CX Operations Analyst in 2023, where he has been working for 10 months.
Previous Experience at Wayfair
Before joining Weave, James Hillyard worked at Wayfair as a Sales and Operations Manager from 2018 to 2019. His tenure lasted for one year and took place in Orem, Utah. In this role, he was responsible for overseeing sales operations and ensuring efficient processes within the organization.
Experience at Solutionreach, Inc.
James Hillyard worked at Solutionreach, Inc. as a Technical Team Lead from 2013 to 2018. His five-year tenure in Lehi, Utah, involved leading technical teams and contributing to the company's operational success. This experience provided him with a solid foundation in customer experience and technical management.
Education and Expertise
James Hillyard studied at Salt Lake Community College, where he earned an Associate's degree in General Studies. This educational background has equipped him with a broad knowledge base and skills applicable in various professional settings, particularly in customer success and operations.