Josh Baumbach
About Josh Baumbach
Josh Baumbach is a Customer Onboarding Manager at Weave, specializing in journey mapping to enhance customer experiences. He has a background in quality assurance and leasing at Entrata and holds a degree in Experience Design and Management from Brigham Young University.
Work at Weave
Josh Baumbach currently holds the position of Customer Onboarding Manager - Partnerships at Weave, a role he has occupied since 2022. In this capacity, he focuses on enhancing customer experiences through effective journey mapping and account management. Prior to this, he served as Customer Onboarding Manager - Single Location from 2020 to 2022, where he implemented design thinking methodologies to improve the onboarding process. His work at Weave emphasizes creating value-added experiences for customers.
Education and Expertise
Josh Baumbach studied at Brigham Young University, specifically at the Marriott School of Business, where he earned a degree in Experience Design and Management from 2016 to 2020. His educational background complements his expertise in needfinding, which involves identifying and addressing customer pain points. This skill set supports his role in enhancing customer satisfaction and experience.
Background
Before joining Weave, Josh Baumbach worked at Entrata in various roles. He began as a Leasing Professional from 2017 to 2018 in Provo, Utah, and then progressed to Leasing Center Quality Assurance Specialist from 2018 to 2020. He also briefly held the position of Senior Leasing Center Quality Assurance Specialist in 2020. His experiences at Entrata provided him with a solid foundation in customer service and quality assurance.
Achievements
Throughout his career, Josh Baumbach has successfully implemented innovative onboarding strategies that enhance customer experiences. His focus on journey mapping and design thinking methodologies has contributed to improved customer satisfaction at Weave. His ability to utilize account management skills has also played a significant role in maintaining and strengthening partnerships.