Kaeley Scruggs
About Kaeley Scruggs
Kaeley Scruggs is a professional in Helpdesk Operations with a background in international studies and extensive experience in technical support roles. She has worked at various organizations, including Weave HQ and Geek Squad, and holds certifications in Network+ and Security+.
Current Role at Weave
Kaeley Scruggs currently holds the position of Helpdesk Operations at Weave HQ, a role she has occupied since 2021. In this capacity, she supports both Tier I and Tier II helpdesk operations and engages in project work. Her responsibilities include building and proving processes and policies for helpdesk operations, ensuring efficient support for users. Kaeley works in Lehi, Utah, United States, contributing to the overall functionality of the helpdesk team.
Previous Experience in Helpdesk Roles
Kaeley Scruggs has extensive experience in helpdesk roles prior to her current position at Weave. She worked as a Help Desk Technician at Workfront from 2019 to 2020 and served as a Helpdesk Technician II at Weave HQ from 2020 to 2021. Additionally, she was a Counter Agent at Geek Squad from 2018 to 2019. These roles provided her with a solid foundation in technical support and customer service.
Educational Background
Kaeley Scruggs graduated with a bachelor's degree in international studies from Brigham Young University - Idaho, where she studied from 2011 to 2015. During her academic career, she also studied Mandarin and participated in a Semester Abroad program in 2013 for 11 months. This educational background has equipped her with valuable skills that she applies in her professional endeavors.
Certifications and Technical Skills
Kaeley Scruggs holds certifications in Network+ and Security+, demonstrating her technical proficiency in IT operations. She is passionate about Okta and emphasizes the importance of consistent naming schemes in IT operations. These certifications and interests reflect her commitment to maintaining high standards in helpdesk and technical support.
Editorial Experience
In addition to her technical roles, Kaeley Scruggs has a background in editorial work. She served as Editor in Chief, Managing Editor, and News Editor at BYU–Idaho Scroll from 2014 to 2015. She also held positions as an Arts and Entertainment Assistant Editor and an Editorial Intern at Lds Living Magazine and Standard Journal Newspaper. This experience has contributed to her communication skills and attention to detail.