Kip Enger
About Kip Enger
Kip Enger is a Senior Director of Customer Success at Weave, with extensive experience in SaaS and client success management. He has held various leadership roles at notable companies, including Smart Communications and Crownpeak, and has a proven track record of improving team performance and client satisfaction.
Work at Weave
Kip Enger currently serves as the Senior Director of Customer Success at Weave, a position he has held since 2023. In this role, he is responsible for overseeing customer success initiatives within the Software as a Service (SaaS) sector. Enger is based in Lehi, Utah, where he focuses on enhancing customer satisfaction and driving engagement through strategic initiatives.
Previous Experience in Customer Success
Before joining Weave, Kip Enger held several key positions in customer success management. He worked at Smart Communications as Vice President of Global Customer Success Management from 2019 to 2023. Prior to that, he was the Senior Director of Client Success/Services at Crownpeak from 2017 to 2019. Enger also spent a significant amount of time at Peak 10 + ViaWest, where he progressed through various roles, including Strategic/Enterprise Account Manager and Regional Director of Client Success.
Education and Expertise
Kip Enger earned a Bachelor of Arts degree in Communication with a focus on Public Relations from the University of Utah, completing his studies from 2002 to 2004. His educational background supports his extensive experience in customer success and client management, equipping him with the skills necessary to effectively lead teams and implement strategic initiatives.
Achievements in Client Success Management
Enger has a proven track record of improving Net Promoter Score (NPS) results through strategic client success initiatives. He has successfully turned around underperforming sales and client success teams, demonstrating his ability to drive performance improvements. Additionally, he has implemented training programs that enhance team development and established new processes that lead to increased efficiency.
Career Progression and Roles
Kip Enger's career includes a variety of roles that have contributed to his expertise in client success and sales management. He began his career at Spring Mobile, where he served as Branch Manager and later as Territory Sales Manager. His tenure at Peak 10 + ViaWest spanned several years, during which he held multiple positions focused on client success in the IaaS/PaaS sectors. This diverse experience has shaped his approach to managing customer relationships and achieving renewal targets.