Kristen White
About Kristen White
Kristen White is a Senior Customer Success Operations Analyst with a background in technical and business analysis. She holds a Bachelor of Science in Recreation, Parks and Tourism Science from Texas A&M University and a Master of Public Health from Purdue University.
Current Role at Weave
Kristen White serves as the Senior Customer Success Operations Analyst at Weave, a position she has held since 2023. In this role, she manages Annual Operating Plan (AOP) dashboards and leads analytical projects that support company-wide initiatives. Her responsibilities include focusing on executive reporting and refining data models to enhance operational efficiency. Kristen's work is integral to guiding the strategic direction of customer success operations within the organization.
Previous Experience at Weave
Prior to her current role, Kristen worked at Weave as a Customer Success Operations Analyst from 2022 to 2023. During this time, she implemented a Customer Health Score system aimed at automating the customer journey and reducing churn. This initiative reflects her commitment to improving customer experiences and operational processes within the company.
Professional Background
Kristen White has a diverse professional background, having held various roles in customer success and technical analysis. She worked at Cvent as a Technical Specialist from 2016 to 2018 and later as a Business Analyst from 2018 to 2019. After her time at Cvent, she transitioned to MasterControl as a Project Manager and then to Innovate! Perform. Excel. Elevate. as a Salesforce Business Analyst. Additionally, she worked at Nth Degree as a Technical Implementation Specialist and served as a Counselor at Pine Cove.
Education and Expertise
Kristen holds a Bachelor of Science in Recreation, Parks and Tourism Science from Texas A&M University, where she also studied Youth Development with a minor in Communication. She furthered her education by obtaining a Master of Public Health (MPH) from Purdue University, completing her studies in 2023. Her educational background equips her with a unique perspective on public health and community engagement, enhancing her analytical capabilities in her professional roles.
Early Career and Volunteer Work
In her early career, Kristen gained valuable experience as a Student Athlete Tutor at Texas A&M University from 2013 to 2015. She also served as a Young Life Leader from 2011 to 2016, where she engaged with youth and developed leadership skills. These roles contributed to her understanding of youth development and community involvement, which she has carried into her professional endeavors.