Lynsey Smith
About Lynsey Smith
Lynsey Smith serves as the Manager of Customer Success at Weave, where she has contributed to various roles since 2015. She has a background in Behavioral Science and Integrative Nutrition, and has implemented significant improvements in customer retention and training programs.
Current Role at Weave
Lynsey Smith currently serves as the Manager of Customer Success at Weave, a position she has held since 2023. In this role, she oversees the customer success team, focusing on enhancing customer satisfaction and retention. Her leadership aims to streamline processes and improve overall service delivery within the organization.
Previous Experience at Weave
Lynsey Smith has extensive experience at Weave, having worked in various roles since 2015. She began as a Senior Onboarding Specialist, where she contributed for three years. Following this, she served as a Senior Customer Success Manager from 2018 to 2021, and as a Supervisor of Customer Success from 2021 to 2023. During her tenure, she played a key role in launching a customer loyalty initiative and developed a comprehensive training program for new hires.
Education and Expertise
Lynsey Smith studied Behavioral Science at Utah Valley University from 2006 to 2012. She furthered her education at the Institute for Integrative Nutrition, where she focused on Integrative Nutrition and Health Coaching from 2017 to 2018. This educational background supports her expertise in customer success and health coaching.
Achievements in Customer Success
Throughout her career at Weave, Lynsey Smith has implemented process improvements that have led to measurable increases in customer retention rates. Her initiatives have contributed to the overall success of the customer success department, demonstrating her commitment to enhancing customer experiences.