Po'u Palelei
About Po'u Palelei
Po'u Palelei serves as the Manager of Customer Success at Weave HQ, where he specializes in resolving technical issues related to VoIP Phone technology and Weave software. With a background in sociology and experience in customer service, he has contributed to improving customer satisfaction since joining the company in 2016.
Work at Weave
Po'u Palelei has served as the Manager of Customer Success at Weave HQ since 2016. In this role, he focuses on resolving technical issues related to VoIP phone technology and Weave software. His efforts have contributed to enhancing customer satisfaction through effective problem-solving strategies. He has been with the company for over eight years, operating from the headquarters located in Lehi, Utah.
Education and Expertise
Po'u Palelei studied General Studies at Mesa Community College from 2010 to 2011. He furthered his education at the University of Utah, where he studied Sociology from 2012 to 2013. His academic background supports his expertise in customer success, particularly in addressing technical challenges within the VoIP sector.
Background
Before joining Weave, Po'u Palelei worked at Progressive Leasing as an Account Manager Supervisor from 2012 to 2014. This role provided him with experience in managing customer accounts and addressing client needs, which has been beneficial in his current position at Weave.
Achievements
At Weave HQ, Po'u Palelei has been instrumental in enhancing customer satisfaction. His focus on resolving technical issues has led to improved customer experiences with Weave's VoIP phone technology and software solutions.