Tyler Terry
About Tyler Terry
Tyler Terry is a Customer Onboarding Manager at Weave HQ in Lehi, Utah, with a strong background in customer relations and training. He has previously worked at SecurityMetrics and studied at both Dixie State University and Utah Valley University.
Work at Weave
Tyler Terry has served as the Customer Onboarding Manager at Weave HQ since 2018. In this role, he focuses on enhancing customer relations and improving customer satisfaction and retention. His responsibilities include overseeing the onboarding process for new clients, ensuring they receive the necessary support and resources to effectively utilize Weave's services. His experience in customer service roles contributes to his effectiveness in managing customer expectations and fostering positive relationships.
Education and Expertise
Tyler Terry studied at Dixie State University for one year from 2017 to 2018. He also attended Utah Valley University, where he pursued a degree in Biology and Secondary Education from 2014 to 2017. His educational background supports his expertise in customer relations, particularly in coaching and training within customer service environments. This combination of education and practical experience equips him with the skills necessary for effective customer onboarding.
Background
Before joining Weave, Tyler Terry worked at SecurityMetrics in various roles. He served as a Quality Assurance Specialist from 2015 to 2017, where he focused on ensuring service quality and compliance. Additionally, he worked as a Compliance Consultant for eight months in 2015, gaining experience in regulatory standards and project management. His background in these positions involved collaboration with C-level executives, enhancing his project management skills.
Customer Relations Expertise
Tyler Terry has developed significant expertise in handling customer relations throughout his career. His focus on customer satisfaction and retention is evident in his current role at Weave. He has a strong foundation in coaching and training, which allows him to effectively guide customers through the onboarding process. His ability to work with executives and manage projects further enhances his capability to address customer needs and expectations.