Danielle Andrews
About Danielle Andrews
Danielle Andrews is a Technical Support Associate with a diverse background in technical and client support roles. She has worked for several organizations, including Elixir, DST Health Solutions, and Webflow, and holds an Associate's Degree in Computer Networking Systems and a Bachelor's degree in Business Management.
Current Role at Webflow
Danielle Andrews currently serves as a Technical Support Associate at Webflow, a position she has held since 2021. In this role, she is responsible for providing technical assistance and support to users, ensuring they can effectively utilize Webflow's platform. Her experience in technical support allows her to address user inquiries and troubleshoot issues efficiently.
Previous Experience in Technical Support
Prior to her current role, Danielle worked at The Ohio State University Wexner Medical Center as a Service Desk Technician for six months in 2021. She also held positions at Elixir as a Plan Benefit Specialist and a Medicare Enrollment Specialist, both for five months in 2020 to 2021. These roles involved assisting clients with healthcare-related inquiries and enrollment processes.
Career Background in IT and Support
Danielle has a diverse background in IT and client support. She worked as a Senior Application Analyst at DST Health Solutions from 2014 to 2017, where she focused on application support in Southfield, Michigan. Additionally, she served as a Client Support Analyst at CareTech Solutions for three years from 2011 to 2014, further enhancing her skills in client interaction and technical problem-solving.
Educational Qualifications
Danielle holds an Associate's Degree in Computer Networking Systems from ITT Technical Institute-Troy, which she completed from 2009 to 2011. She furthered her education by obtaining a Bachelor's degree in Business Management from Western Governors University in 2021. This combination of technical and management education supports her roles in technical support and client services.
Work History Overview
Danielle's work history includes various roles that emphasize her expertise in client service and technical support. She worked as a Client Service Representative at Cirrus Group LLC from 2018 to 2020 and has experience in multiple positions that required strong communication and problem-solving skills. Her career spans over a decade, reflecting her commitment to the field.