Daryl O'genski
About Daryl O'genski
Daryl O'genski is a Senior Manager of GTM Strategy & Operations at Webflow, where he oversees Customer Success Operations and Programs. With extensive experience in customer success and product management across various companies, he has held key roles at organizations such as Slack, WalkMe™, and iamota.
Current Role at Webflow
Daryl O'genski serves as the Senior Manager of GTM Strategy & Operations at Webflow, a position he has held since 2023. In this role, he oversees Customer Success Operations & Programs, focusing on enhancing customer experience and operational efficiency. He leads the GTM Motion, specifically the Product Release Process for Enterprise customers and prospects, ensuring field readiness for new product launches.
Previous Experience in Customer Success
Prior to his current position, Daryl worked at Slack as a Customer Success professional from 2018 to 2021. He also held a similar role at WalkMe™ from 2017 to 2018. His experience in customer success roles has contributed to his expertise in managing customer relationships and operational strategies.
Professional Background in Marketing and Product Management
Daryl has a diverse background in marketing and product management. He was the Director of Marketing at This Is Blueprint from 2011 to 2012 and served as the Product Manager and Founder at TextMyProperty.ca from 2007 to 2011. Additionally, he held various roles at iamota, including Director of Product and Director of Client Delivery and Operations, from 2012 to 2014.
Educational Qualifications
Daryl holds a Bachelor of Arts (B.A.) in Communications & Media from Simon Fraser University, which he completed from 2003 to 2007. He also studied Marketing & Economics at Douglas College, earning a diploma from 2001 to 2003. Furthering his education, he achieved a Product Strategy Certification from Northwestern University's Kellogg School of Management in 2021 and completed a program in Instructional Design at General Assembly in 2017.
Initiatives and Programs Created
Daryl created and currently runs Webflow's first Voice of the Customer program, which focuses on gathering and analyzing customer feedback to improve products and services. This initiative highlights his commitment to enhancing customer engagement and satisfaction within the organization.