Delvis Perez
About Delvis Perez
Delvis Perez is an Enterprise Customer Success Manager with a strong track record in driving revenue growth and customer retention. With experience at notable companies such as T-Mobile, Wix.com, and monday.com, he has successfully managed substantial accounts and led strategic initiatives.
Work at Webflow
Delvis Perez serves as an Enterprise Customer Success Manager at Webflow, a position he has held since 2022. In this role, he focuses on managing a significant book of business, emphasizing product adoption, expansion, and renewal. His work involves leading quarterly business review presentations with C-suite executives, where he provides technical and strategic insights related to marketing initiatives and digital strategy. Under his management, the team achieved a notable 91% Gross Revenue Retention (GRR) and 121% Net Revenue Retention (NRR) in 2023.
Previous Experience
Before joining Webflow, Delvis Perez accumulated extensive experience in customer success and retail management. He worked at T-Mobile in various roles, including Retail Sales Manager and Retail Associate Manager, from 2012 to 2020. He also held positions at monday.com as a Customer Success Associate and at Wix.com as a Customer Success Manager. His experience includes sourcing and closing over 20 opportunities, totaling more than $500,000 in Annual Recurring Revenue (ARR), and developing account growth playbooks that led to a 34% increase in opportunity creation.
Education and Expertise
Delvis Perez holds a Bachelor of Arts (B.A.) in Organizational Communication from Florida International University, where he studied from 2011 to 2016. He furthered his education by obtaining a Master of Business Administration (MBA) in Business Administration and Management from the University of Arizona, completing his studies from 2018 to 2020. His educational background equips him with strong communication and management skills, essential for his roles in customer success and enterprise management.
Achievements
Delvis Perez has received recognition for his contributions to customer success, including the 'Most Customer Obsessed' award in 2022. His performance metrics in 2023 reflect his effectiveness in customer retention, achieving a 91% Gross Revenue Retention (GRR) and 121% Net Revenue Retention (NRR). His ability to lead strategic initiatives and collaborate cross-functionally with account executives and product teams has been instrumental in exceeding quota attainment and driving business growth.