Jordan Cohen
About Jordan Cohen
Jordan Cohen is a Senior Customer Support Trainer at Webflow, where he has worked since 2022. He has a background in user experience design and previously held various roles at Webflow and Landed, contributing to customer support and marketing.
Current Role at Webflow
Jordan Cohen currently serves as a Senior Customer Support Trainer at Webflow, a position he has held since 2022. In this role, he is responsible for training and developing customer support staff to enhance service delivery. His expertise in customer support and training contributes to improving user experiences for Webflow's clients.
Previous Experience at Webflow
Prior to his current role, Jordan Cohen worked at Webflow as a Senior Customer Support Specialist and Dashboard Liaison from 2019 to 2021. During this time, he focused on providing high-quality support to users and ensuring effective communication between customers and the development team. He also served as a Customer Support Trainer from 2021 to 2022, where he facilitated training programs for new support staff.
Experience at Landed
Jordan Cohen worked as an Associate Marketing & UX Designer on a contract basis at Landed from 2019 to 2020. This role involved contributing to marketing strategies and user experience design, allowing him to apply his skills in a practical setting within the San Francisco Bay Area.
Education and Training
Jordan Cohen earned a Bachelor of Fine Arts (BFA) in Film and Digital Media: Production and Theory from the University of California, Santa Cruz, where he studied from 2005 to 2010. He also completed a User Experience Design program at General Assembly from 2018 to 2019, which equipped him with essential skills in user experience design and usability.
User Experience Design Apprenticeship
Before his tenure at Webflow, Jordan Cohen participated in a User Experience Design Apprenticeship at General Assembly from 2018 to 2019. This apprenticeship provided him with hands-on experience in UX design, further enhancing his qualifications in the field.