Karen Guzman
About Karen Guzman
Karen Guzman is a Manager of Technical Customer Support at Webflow with over a decade of experience in customer service and project management for Fortune 100 clients. She is fluent in Spanish and has a strong background in developing client relationships and performance metrics.
Current Role at Webflow
Karen Guzman serves as the Manager of Technical Customer Support at Webflow, a position she has held since 2023. In this remote role, she focuses on developing empathetic client relationships and ensuring that customer service standards are exceeded. Her responsibilities include overseeing support operations and implementing strategies to enhance customer satisfaction.
Previous Experience at Wix.com
Prior to her current role, Guzman worked at Wix.com as a Customer Care Manager from 2019 to 2023. During her four years in this position, she managed customer support initiatives and contributed to service improvements while working remotely from Miami, Florida.
Background in Hewlett Packard Enterprise
Guzman held the position of Dispatch Support Manager at Hewlett Packard Enterprise from 2010 to 2018. Her eight years of experience in this on-site role in San Jose, Costa Rica, involved managing dispatch operations and ensuring efficient service delivery.
Early Career at CASH AMERICA INTERNATIONAL, INC
Karen Guzman began her career as a Customer Service Representative at CASH AMERICA INTERNATIONAL, INC, where she worked for one year from 2007 to 2008 in Miami, Florida. This role provided her with foundational experience in customer service and support.
Education and Language Skills
Guzman studied at Universidad Latina de Costa Rica, where she earned a degree in Business Administration and Management from 2016 to 2018. She is fluent in Spanish, which enhances her ability to manage diverse teams and communicate effectively with Spanish-speaking clients.