Leigh Lynam
About Leigh Lynam
Leigh Lynam is an Enterprise Customer Success Manager at Webflow, with a background in communication studies and experience in various roles within customer service and account management. Lynam emphasizes empathy and emotional intelligence in client relationships and specializes in developing personalized success plans to improve client engagement.
Current Role at Webflow
Leigh Lynam serves as the Enterprise Customer Success Manager at Webflow, a position held since 2022. In this role, Lynam focuses on enhancing client relationships and ensuring customer satisfaction. She specializes in creating personalized success plans that promote client adoption and retention. Lynam emphasizes the importance of empathy and emotional intelligence in managing client interactions, which contributes to her effectiveness in this position.
Previous Work Experience
Before joining Webflow, Leigh Lynam held various positions in customer success and support roles. She worked as an Onboarding Specialist at Buildertrend from 2021 to 2022, and as an Expansion Account Manager at Flywheel from 2019 to 2021. Lynam also served as an Executive Administrative Assistant at The Durham Museum and held multiple roles at Hayneedle.com, including Product Specialist and Customer Service Representative. Her diverse experience spans across different industries, providing her with a broad skill set.
Education and Academic Background
Leigh Lynam studied at the University of Nebraska at Omaha, where she earned a Bachelor of Communication Studies with a minor in Public Relations and Advertising. Her academic journey lasted from 2010 to 2017, during which she developed a strong foundation in communication strategies and public relations principles.
Volunteer Experience
Leigh Lynam has contributed to her community through volunteer work. She served as a Volunteer Coordinator for Habitat for Humanity of Omaha from 2012 to 2014. This role involved coordinating volunteer efforts and supporting community initiatives, showcasing her commitment to social responsibility and community engagement.
Skills and Specializations
Leigh Lynam possesses skills in client relationship management, emphasizing empathy and emotional intelligence. She thrives in fast-paced environments and enjoys collaborating with cross-functional teams. Her expertise includes developing personalized success plans that enhance client adoption and retention, making her a valuable asset in customer success roles.