Medina Ponjevic
About Medina Ponjevic
Medina Ponjevic is a Senior Customer Support Specialist at Webflow, where she has worked since 2021. She holds an Associate's degree in Social Sciences and has a background in customer experience and marketing.
Work at Webflow
Medina Ponjevic has been working at Webflow as a Senior Customer Support Specialist since 2021. In this role, she utilizes her skills to assist customers effectively, ensuring their needs are met. Her quick learning ability allows her to adapt to new challenges and contribute positively to the team. Over the past three years, she has focused on providing high-quality support and fostering positive customer relationships.
Education and Expertise
Medina Ponjevic studied at Bäckängsgymnasiet, where she focused on Social Sciences and earned an Associate's degree from 2012 to 2015. This educational background provides her with a solid foundation in understanding human behavior and social dynamics, which she applies in her customer support role. Her expertise is complemented by her experience in various customer service positions.
Previous Experience in Customer Support
Before joining Webflow, Medina Ponjevic worked at vidIQ as a Multilingual Customer Experience Specialist from 2019 to 2021. In this position, she provided support to a diverse customer base, enhancing her skills in multilingual communication and customer relations. Additionally, she served as a Marketing Associate Contractor at This Dot, Inc in 2018, where she gained valuable experience in a fast-paced environment.
Professional Approach and Values
Medina Ponjevic emphasizes kindness and empathy in her professional interactions. Her passion for improving the world through compassionate communication drives her approach to customer support. This focus on understanding and addressing customer needs has contributed to her effectiveness in her roles and her ability to build strong relationships with clients.