Melissa Eaker
About Melissa Eaker
Melissa Eaker is a Senior Manager of Customer Success at Webflow, bringing extensive experience in customer success and account management from her previous roles at WP Engine and BMC Software.
Current Role at Webflow
Melissa Eaker serves as the Senior Manager of Customer Success at Webflow, a position she has held since 2023. In this role, she focuses on enhancing customer satisfaction and ensuring successful outcomes for clients. Her experience in customer success management positions her to effectively lead initiatives that drive customer engagement and retention.
Previous Experience at WP Engine
Melissa Eaker has extensive experience at WP Engine, where she held multiple roles over several years. She worked as the Senior Manager of Customer Success from 2020 to 2022, and prior to that, she served as Manager of Customer Success from 2018 to 2020. Additionally, she was a Senior Customer Success Manager from 2016 to 2018 and a Senior Enterprise Account Manager from 2015 to 2016. Her tenure at WP Engine contributed to her expertise in customer success strategies.
Career Background in Customer Success and Sales
Melissa Eaker has a diverse background in customer success and sales, with roles spanning over a decade. Before her time at WP Engine, she worked at Fiserv as a Key Account Manager from 2012 to 2015. She also held positions at BMC Software, including Sales Development Representative and Strategic Sales Development Team Lead. Her early career included roles at TopSpot Internet Marketing and Pop Labs, Inc., where she focused on account management and search engine marketing.
Educational Background
Melissa Eaker studied at The University of Texas at Austin, where she earned a Bachelor of Arts degree in Government and Business Administration from 2001 to 2004. Additionally, she studied at Universidad de Granada in 2003, completing an Intensive Spanish Language program. Her educational background supports her professional roles in customer success and management.