Stephen Ng'ang'a
About Stephen Ng'ang'a
Stephen Ng'ang'a is a Technical Customer Support Specialist at Webflow, EMEA, with a background in communications and technology. He has held various roles in customer support and creative direction, emphasizing the use of technology to improve service delivery and user experience.
Work at Webflow
Stephen Ng'ang'a serves as a Technical Customer Support Specialist for the EMEA region at Webflow. He has been in this role since 2021, contributing to the company's commitment to providing exceptional customer support. His responsibilities include assisting users with technical inquiries and ensuring a seamless experience with Webflow's platform. Ng'ang'a's expertise in technology and user experience enhances the support provided to customers.
Previous Experience in Customer Support
Before joining Webflow, Stephen Ng'ang'a worked as a Customer Success Specialist at Glue Up from 2019 to 2021. In this role, he focused on ensuring customer satisfaction and success with the company's products. Prior to Glue Up, he held the position of Creative Director at Dewfall Studios for one year in 2018, where he managed creative projects and teams. His background includes various roles that emphasize customer support and communication.
Education and Expertise
Stephen Ng'ang'a studied at The Technical University of Kenya, where he earned a Bachelor of Technology (B.Tech.) in Information Technology from 2013 to 2017. His education provided him with a strong foundation in technology, system logic, and design. Ng'ang'a is passionate about improving user experience and advocates for the effective use of technology to enhance service delivery.
Background in Communications and ICT
Stephen Ng'ang'a has a diverse background in communications and information technology. He interned at ADRA Kenya as an ICT & PR Intern in 2017, where he gained experience in public relations and information technology. He also worked at Timeless Women of Wonder Foundation as a Communications Intern for four months in 2017 and later as ICT & Design Lead in 2018. These roles contributed to his understanding of the intersection between technology and effective communication.
Advocacy for Technology in Service Delivery
Stephen Ng'ang'a believes in the role of technology as a catalyst for change and improvement in service delivery. He is passionate about system logic and design, focusing on enhancing user experience. Ng'ang'a advocates for the effective use of technology to improve service delivery, reflecting his commitment to leveraging technology for positive impact.