Anjana Kaushik
About Anjana Kaushik
Anjana Kaushik is a Process Trainer with extensive experience in the BFSI sector and currently works at Webhelp KYC Services in India. She has held various roles in training and operations, including positions at FIS and Deloitte USI.
Work at Webhelp KYC Services
Anjana Kaushik has been employed at Webhelp KYC Services as a Process Trainer since 2021. In this role, she is responsible for training and developing staff to enhance their skills in customer service and operational processes. Her experience in the industry contributes to her effectiveness in this position, ensuring that team members are well-prepared to meet client expectations.
Previous Experience at FIS
Anjana Kaushik worked at FIS for a total of five years, serving as a Process Trainer from 2014 to 2017 and as a language trainer from 2017 to 2019 in Gurgaon, Haryana, India. During her tenure, she managed operations for the North Region and focused on training staff to support BFSI clients across India. Her dual roles allowed her to develop comprehensive training programs tailored to the needs of the organization.
Education and Expertise
Anjana Kaushik holds a Bachelor of Arts degree in Tourism and Travel Services Management from the College of Vocational Studies, which she completed from 1988 to 1991. Additionally, she achieved a B.Ed. in English/Language Arts Teacher Education from the Haryana Council of Vocational Training in 2006. Her educational background supports her expertise in training and development within the professional environment.
Current Role at Deloitte USI
Currently, Anjana Kaushik is part of the Business Development Manager - Process Excellence team at Deloitte USI in Hyderabad. In this role, she applies her training and operational experience to enhance process efficiency and support business development initiatives. Her contributions are aimed at improving service delivery and client satisfaction.
Experience with BFSI Clients
Anjana Kaushik has significant experience in handling BFSI (Banking, Financial Services, and Insurance) clients across India. This experience has equipped her with a deep understanding of the sector's requirements and challenges, allowing her to effectively train teams to meet the specific needs of these clients.