Guillaume Casterman
About Guillaume Casterman
Guillaume Casterman serves as the Director of International Projects & Knowledge at Webhelp KYC Services, where he focuses on global service deployment and enhancing client satisfaction. He has a diverse background in project management and consulting, with previous roles at Accenture France, ISG, and Webhelp KYC Services.
Work at Webhelp KYC Services
Guillaume Casterman currently holds the position of Director International Projects & Knowledge at Webhelp KYC Services, a role he has occupied since 2022. In this capacity, he is responsible for the global scoping, deployment, and delivery of services. He also plays a key role in enhancing client satisfaction through strategic initiatives. Additionally, he maintains and shares an internal KYC knowledge base and has contributed to the creation and animation of a KYC community across various entities and regions within Webhelp.
Previous Experience at Accenture France
Before joining Webhelp, Guillaume Casterman worked at Accenture France as a Manager in Accenture Strategy from 2019 to 2021. During his two years in this role, he was involved in strategic consulting projects that aimed to improve business performance for clients in the Paris region. His experience at Accenture provided him with a strong foundation in strategic thinking and project management.
Career at ISG (Information Services Group)
Guillaume Casterman served as a Principal Consultant at ISG (Information Services Group) from 2011 to 2019. Over the course of eight years, he focused on delivering consulting services that addressed client needs in various sectors. His tenure at ISG allowed him to develop expertise in project management and client engagement.
Educational Background
Guillaume Casterman studied at Ecole nationale supérieure d'Arts et Métiers (ENSAM), where he achieved the degree of Ingénieur Arts et Métiers from 2008 to 2011. He also completed a Master of Research in Mechanical Engineering at KTH Royal Institute of Technology in 2011. Additionally, he participated in the Northwestern University 101: Leading with Analytics program at Kellogg Executive Education, further enhancing his leadership and analytical skills.
Early Career Experience
In 2010, Guillaume Casterman gained early career experience as a Stagiaire Assistant Ingénieur at GDF SUEZ E&P Touat B.V. in Algeria. This three-month internship provided him with practical insights into engineering and project operations, contributing to his professional development prior to his extensive consulting career.