Noor A.
About Noor A.
Noor A. serves as the Enterprise Customer Experience Manager at WebPT, bringing extensive experience in customer success and management from various healthcare organizations. With a background in Business Administration and an MBA in Organizational Leadership, Noor aims to leverage nine years of experience in customer and patient-facing roles to transition into a new field.
Current Role at WebPT
Noor A. serves as the Enterprise Customer Experience Manager at WebPT, a position held since 2022. In this role, Noor focuses on enhancing customer experiences and ensuring satisfaction within the enterprise segment. The responsibilities include managing customer relationships and implementing strategies to improve service delivery.
Previous Experience at Keet Health
Prior to joining WebPT, Noor A. worked at Keet Health as the Enterprise Client Success Manager for seven months in 2021 to 2022. This role involved overseeing client success initiatives following the company's acquisition by WebPT. Noor's efforts contributed to maintaining strong client relationships during the transition.
Educational Background
Noor A. holds a Bachelor's degree in Business Administration and Management from Ashford University, completed between 2016 and 2018. Additionally, Noor earned a Master of Business Administration (MBA) with a focus on Organizational Leadership from the same institution, studying from 2018 to 2020. This educational background supports her expertise in customer experience management.
Career Progression and Roles
Noor A. has accumulated extensive experience in various roles over nine years, primarily in customer-facing positions. She has worked as a Project Manager at Keck School of Medicine from 2015 to 2016, a Senior Customer Success Specialist at Manifest MedEx from 2020 to 2021, and held multiple positions at Methodist Hospital of Southern California, including Manager and Human Resources Specialist. This diverse experience has equipped her with strong communication and emotional intelligence skills.
Skills and Expertise
Noor A. possesses strong communication and presentation skills, complemented by high emotional intelligence. She has extensive experience with B2B SaaS systems, focusing on enhancing customer and patient relations. Her background in managing customer success in fast-paced startup environments further underscores her capability in this field.