Jeff Porter
About Jeff Porter
Jeff Porter serves as the Senior Manager of Customer Success and Technical Account Management at Webtrends, a position he has held since 2013. With a career spanning over two decades, he has held various roles in customer success and account management, primarily at Webtrends in Portland, Oregon.
Work at Webtrends
Jeff Porter has been with Webtrends since 2010, holding various positions over the years. He currently serves as the Senior Manager of Customer Success and Technical Account Management, a role he has occupied since 2013. In this position, he focuses on enhancing customer satisfaction and ensuring the effective management of technical accounts. Prior to this, he worked as a Manager of Technical Account Managers from 2010 to 2013, where he oversaw a team responsible for client technical support. Additionally, he served as an Engagement and Project Manager for a brief period in 2010, contributing to project management initiatives.
Previous Experience
Before joining Webtrends, Jeff Porter worked at MTI as the Manager of Strategic Accounts from 2003 to 2005. In this role, he managed key client relationships and strategic initiatives. He also spent five years at Webtrends as a Strategic Web Analyst from 2005 to 2010, where he analyzed web data to inform business decisions. Earlier in his career, he was the General Manager at The Good Guys from 1996 to 2000, where he managed store operations and staff.
Education and Expertise
While specific educational details are not provided, Jeff Porter's extensive experience in customer success, technical account management, and strategic analysis indicates a strong background in these areas. His roles have required a blend of technical knowledge and customer service skills, showcasing his expertise in managing client relationships and technical projects.
Career Timeline
Jeff Porter's career spans multiple roles and companies, primarily focused on customer success and technical account management. He began his career as a General Manager at The Good Guys from 1996 to 2000. He then transitioned to strategic roles, including positions at Webtrends and MTI. His tenure at Webtrends has been significant, with over a decade of experience in various managerial capacities.