Linda Swyers
About Linda Swyers
Linda Swyers serves as the Call Experience/Operations Manager at WebTrends, where she has worked since 2003. She holds a Bachelor of Science in Criminal Justice from the University of Nebraska at Omaha and a Bachelor of Science in Paramedic from Fayetteville State University.
Work at Webtrends
Linda Swyers has been employed at WebTrends since 2003, serving as the Call Experience/Operations Manager for 21 years. In this role, she manages three specialized teams, including WebPosition technical support, WebTrends lead qualification, and WebTrends On Demand Monthly teams. She serves as the primary escalation manager for designated accounts, ensuring effective communication and coordination among cross-functional teams.
Education and Expertise
Linda Swyers holds a Bachelor of Science degree in Criminal Justice from the University of Nebraska at Omaha. Additionally, she earned a Bachelor of Science degree in Paramedic studies from Fayetteville State University. Her educational background equips her with a diverse skill set applicable to her role in operations management and customer experience.
Achievements in Customer Satisfaction
Linda developed the Quick Start program, which successfully reduced technical support contacts by 14%. She also implemented a pre/post sales communications program that resulted in a 21% increase in customer satisfaction. These initiatives demonstrate her focus on improving operational efficiency and enhancing the customer experience.
Role as Client Advocate
In her capacity at WebTrends, Linda acts as the client advocate at the Portland headquarters. She assists in nationwide marketing events, ensuring that client needs and feedback are effectively communicated and addressed. This role highlights her commitment to fostering strong client relationships and enhancing brand visibility.