Tim Zuidema
About Tim Zuidema
Tim Zuidema is a DevOps Engineer currently working at Webtrends in Portland, Oregon. He has extensive experience in technical support and infrastructure management, having held various roles at Webtrends and Hollywood Entertainment over the course of his career.
Current Role at Webtrends
Tim Zuidema currently serves as a DevOps Engineer at Webtrends, a position he has held since 2021. In this role, he is responsible for managing the company's infrastructure, which includes tasks such as backups, server creation, and patching. He also leads initiatives to enhance operational efficiency and improve the overall performance of the company's systems.
Previous Experience at Webtrends
Prior to his current role, Tim Zuidema held several positions at Webtrends. He worked as a Technical Support Engineer from 2011 to 2014, followed by a role as Senior Technical Support Engineer from 2014 to 2015. He then advanced to Lead Technical Support Engineer in 2016, a position he has maintained for eight years. His experience at Webtrends has allowed him to develop a deep understanding of technical support and operational processes.
Experience at Hollywood Entertainment
Tim Zuidema worked at Hollywood Entertainment from 2007 to 2010, where he held two roles: Partner Support Agent for ten months and Lead Escalation Technician for two years. In these positions, he focused on providing technical support and managing escalated issues, contributing to the overall customer service experience.
Educational Background
Tim Zuidema studied at James Madison High School and later attended Mt. Hood Community College, where he focused on Database Administration. He earned an Associate of Arts and Sciences (AAS) degree, equipping him with foundational knowledge in database management and technical skills relevant to his career.
Key Projects and Initiatives
Throughout his career, Tim Zuidema has led significant projects, including the replacement of Salesforce as the company's CRM with a custom-built API and user experience, ensuring the retention of necessary data and external reporting access. He also implemented a new code signing methodology for the OnPremises product and managed vendor relationships, enhancing the company's operational capabilities.