Amanda Rivas
About Amanda Rivas
Amanda Rivas is the Membership Experience Manager at Weekend Health in the San Francisco Bay Area, with a background in account management, client services, and education.
Company
Amanda Rivas is currently working at Weekend Health in the San Francisco Bay Area. She holds the position of Membership Experience Manager, where she focuses on improving customer satisfaction and experience. One of her notable achievements includes leading a team that improved customer satisfaction scores by 20%.
Title
Amanda Rivas serves as the Membership Experience Manager at Weekend Health. Her role centers around enhancing the overall membership experience, ensuring high levels of customer satisfaction, and implementing strategic improvements within the organization.
Previous Experience
Before joining Weekend Health, Amanda Rivas worked at EPIC Insurance Brokers & Consultants as an Account Manager for one year starting in 2021. She also served as a Client Service Associate-Technology Team at Gallagher from 2019 to 2020. Additionally, Amanda has experience as an English Second Language Teacher Assistant at Istituto Comprensivo Rosai in Italy, a Human Resources Intern at the U.S. Court of Appeals for the Federal Circuit, a Public Affairs Intern at the San Francisco Bicycle Coalition, an Administrative Assistant Intern at Covenant Loan Funding Corporation, and a Media Relations Intern at the University of San Francisco.
Education and Expertise
Amanda Rivas holds a Bachelor of Arts in Communication Studies with a Minor in Cultural Anthropology from the University of San Francisco, where she studied from 2015 to 2019. She also completed studies at Florence University of the Arts in 2018, focusing on Communication Studies. In 2021, she completed a project management certification course.
Professional Contributions
Amanda Rivas has made significant professional contributions, including publishing an article on enhancing membership experiences in a leading industry journal and volunteering as a mentor for young professionals in the customer experience field. She also presented a workshop on risk management strategies at a regional industry conference in 2022.