Serena Hendricks
About Serena Hendricks
Serena Hendricks is the Member Experience Manager at Weekend Health, with a background in Health Promotion and Health Behavior from Oregon State University and diverse experience in customer service and sales.
Title
Serena Hendricks currently holds the position of Member Experience Manager at Weekend Health. She began this role in August 2022.
Professional History: Weekend Health
Serena Hendricks started her position as Member Experience Manager at Weekend Health in August 2022. In this role, she focuses on enhancing member interactions and service quality, leveraging her extensive background in customer service and health promotion.
Previous Experience at Calibrate
Before joining Weekend Health, Serena Hendricks worked at Calibrate as Member Experience Associate for 10 months, from 2021 to 2022. During her time at Calibrate, she contributed to improving member experiences and ensuring client satisfaction.
Sales Specialist at Apple
Serena Hendricks gained valuable sales experience working as a Sales Specialist at Apple from 2019 to 2020, for 10 months. This role helped her develop critical sales and customer engagement skills.
Early Career at Starbucks
Serena Hendricks began her professional career at Starbucks, where she served as a Barista and Barista Trainer from 2016 to 2019 in Santa Cruz, California. Over three years, she honed her customer service abilities and gained experience in training new employees.
Education and Expertise
Serena Hendricks pursued her education at Oregon State University, where she studied Health Promotion and Health Behavior and achieved a degree in Public Health. She attended the university from 2016 to 2021, building a solid foundation for her career in health-related member experience management.