Cosimo Tacinelli
About Cosimo Tacinelli
Cosimo Tacinelli is an IT Support Specialist currently employed at wefox in Barcelona, Spain, where he has worked since 2022. He has extensive experience in IT support roles across various companies, including QUODAGIS Managed Services and T-Systems Iberia.
Work at wefox
Cosimo Tacinelli has been employed at wefox as an IT Support Specialist since 2022. He operates from Barcelona, Cataluña, España, where he provides technical support and assistance to users. His role involves managing Identity and Access Management (IAM) improvements within the Service Desk team and acting as the first point of contact for implementing new acquisitions. Cosimo collaborates with HR to ensure proper IAM processes are followed.
Previous IT Support Roles
Before joining wefox, Cosimo held several IT support positions. He worked as an IT Support Analyst at QUODAGIS Managed Services from 2021 to 2022, and as a Global Technical Support Agent at PageGroup from 2020 to 2021. His experience also includes a role as an IT Support Analyst at T-Systems Iberia from 2018 to 2019 and at T-Systems from 2013 to 2017. Additionally, he served as an IT Support Specialist at ALPADIA Language Schools from 2017 to 2018.
Education and Expertise
Cosimo Tacinelli has a diverse educational background. He studied Show Business production at CIFAP, achieving a certification in Produire et organiser un spectacle musical in 2000. He also completed a program in hotel reception at ANPE in Paris and obtained a professional certificate in Gestión de Sistemas Informáticos from Acreditación U. Antonio de Nebrija in 2020. Furthermore, he participated in the International Service Desk Program at NetMind in 2013.
Technical Skills and Tools
Cosimo utilizes a variety of tools in his IT support role, including the Atlassian suite, Google Workspace, Slack, GitHub, and Adobe Pro. He has expertise in configuring MacOS and Windows systems for new employees and managing their access. His responsibilities also include coordinating and training local Service Desk teams and global procedures for new acquisitions, impacting around 400 users.
Customer Service Experience
In addition to his IT roles, Cosimo has experience in customer service. He worked at SELLBYTEL Group Spain as a Customer Service representative from 2012 to 2013. His early career included various positions in the hospitality industry, such as a waiter and barman at MONTECRISTO CAFE SL in Paris and Joia Restaurant in Milan. This background contributes to his strong communication skills in technical support.