Ilaria Di Maio
About Ilaria Di Maio
Ilaria Di Maio is an Insurance Product Manager at wefox, specializing in property and casualty insurance. She has a diverse background in insurance management and customer care, with previous roles at simplesurance GmbH and Dockside Group.
Current Role at wefox
Ilaria Di Maio serves as an Insurance Product Manager at wefox, a position she has held since 2021. In this role, she focuses on developing and managing insurance products, particularly in the property and casualty (P&C) sector. Her responsibilities include collaborating with various departments to enhance product offerings and ensuring that the products meet market demands.
Previous Experience at simplesurance GmbH
Prior to her current role, Ilaria Di Maio worked at simplesurance GmbH in multiple capacities. She was a Tech Manager for the Insurance Business from 2020 to 2021, overseeing product management. Before that, she served as Team Lead for Customer Care 2nd Level - Claim Management from 2017 to 2020, and as Claim Manager from 2016 to 2017. Her tenure at simplesurance GmbH allowed her to gain extensive experience in customer care and claims management.
Education and Expertise
Ilaria Di Maio is pursuing a Bachelor of Arts in Management & Digitalisierung at FOM University of Applied Sciences for Economics and Management, a program she has been enrolled in since 2019. She also holds a High School Diploma in Liceo Scientifico from ISIS V. Manzini, which she completed in 2009. Her educational background supports her expertise in insurance product management and digital transformation.
Background in Customer Care and Management
Ilaria Di Maio has a background in customer care and management, having worked as a Customer Care & Backoffice Assistant at Segretaria24.it (Deutsche Bureau AG) from 2014 to 2016. Additionally, she gained experience as a Hostess and Promoter at Dockside Group in Sydney, Australia, from 2009 to 2010. This diverse experience has contributed to her skills in managing customer relationships and understanding client needs.
Product Development and Collaboration
In her role as Insurance Product Manager, Ilaria Di Maio manages data and interface management (API) with external partners to support product development. She organizes end-to-end testing and technical implementation of insurance products. Additionally, she analyzes market data and customer needs to inform product design improvements, ensuring that the products remain competitive and relevant.