Emily Underwood
About Emily Underwood
Emily Underwood is a Product & Customer Experience Manager with a diverse background in research and client services, having worked at various organizations including Welbi and Think Research. She holds a Master's Degree in Medical Science from the University of Toronto and a Bachelor's Degree in Biological Science from the University of Guelph.
Current Role at Welbi
Emily Underwood currently serves as the Product & Customer Experience Manager at Welbi, a position she has held since 2021. In this role, she focuses on enhancing product offerings and improving customer interactions. Her experience in customer experience management allows her to effectively address client needs and streamline processes to ensure satisfaction.
Previous Experience at Welbi
Prior to her current role, Emily worked at Welbi as the Customer Experience Manager for eight months in 2021. During this time, she was responsible for managing customer feedback and implementing strategies to enhance user experience. Her tenure at Welbi laid the foundation for her subsequent promotion to Product & Customer Experience Manager.
Professional Background at Sunnybrook
Emily Underwood has a notable background at Sunnybrook, where she held two positions. She worked as a Research and Scholarship Coordinator from 2017 to 2018, overseeing research initiatives and scholarship programs. Earlier, she served as a Research Assistant in 2015, contributing to various research projects within the organization.
Experience at Think Research
At Think Research, Emily held multiple roles, including Project Manager in Client Services from 2019 to 2021 and Implementation Specialist from 2018 to 2019. In these positions, she managed client projects and facilitated the implementation of research solutions, showcasing her ability to navigate complex project requirements and client expectations.
Education and Academic Background
Emily Underwood earned her Master’s Degree in Medical Science from the University of Toronto, where she studied from 2011 to 2015. She also holds a Bachelor's Degree in Biological Science with a focus on Neuroscience from the University of Guelph, completed from 2007 to 2011. Her academic background provides a strong foundation for her roles in research and customer experience.