Cheryl Westphal
About Cheryl Westphal
Cheryl Westphal serves as the Director of Client Success at WellAware, where she develops training materials and conducts product testing to enhance client understanding of the company's software and products.
Work at WellAware
Cheryl Westphal has served as the Director of Client Success at WellAware since 2018. In this role, she focuses on enhancing client satisfaction by developing comprehensive training materials for both clients and internal employees. Her responsibilities include gauging customer satisfaction and assisting with troubleshooting field tickets. Cheryl collaborates closely with the leadership team to ensure that client projects are on track and successful.
Training Material Development
In her position, Cheryl develops training materials aimed at improving the understanding of WellAware's software and physical products. She conducts product testing in both office settings and oil field environments to ensure that the training materials are accurate and clear. This hands-on approach allows her to create effective documentation that meets the needs of clients.
Previous Experience at UnitedHealth Group
Before joining WellAware, Cheryl worked at UnitedHealth Group as a Training Supervisor from 2012 to 2018. During her six years there, she gained valuable experience in training and development, which she has applied to her current role. Her background in training supervision has equipped her with the skills necessary to enhance client success.
Education and Expertise
Cheryl holds a Bachelor's degree in Communication from the University of Colorado Colorado Springs. Her educational background has provided her with a strong foundation in effective communication strategies, which she utilizes in her role to develop training materials and engage with clients.
Field Testing and Client Engagement
Cheryl leads both in-office and field testing initiatives to gain a comprehensive understanding of WellAware's products. This direct involvement allows her to create training documentation that is relevant and practical for users. Her efforts contribute to maintaining high levels of client success and satisfaction.