Annalisa Cooper
About Annalisa Cooper
Annalisa Cooper serves as the Senior Vice President of Customer Success at Wellframe, where she has worked since 2021. With over 30 years of experience in the healthcare sector, she previously held leadership roles at Express Scripts and Magellan Health Services.
Work at Wellframe
Annalisa Cooper serves as the Senior Vice President of Customer Success at Wellframe, a position she has held since 2021. In this role, she focuses on enhancing customer satisfaction and ensuring that clients achieve their desired outcomes with Wellframe's services. Her leadership is instrumental in guiding teams to exceed performance targets and deliver exceptional service to customers.
Previous Experience at Express Scripts
Before joining Wellframe, Annalisa Cooper worked at Express Scripts as the Vice President of Account Management for the Public Sector from 2018 to 2021. During her tenure in the Greater St. Louis Area, she managed key accounts and developed strategies to improve client relationships and service delivery.
Career at Magellan Health Services
Annalisa Cooper held the position of Senior Vice President of Client Services at Magellan Health Services from 2008 to 2018. Over the course of ten years in Columbia, Maryland, she was responsible for overseeing client service operations and implementing initiatives that enhanced client engagement and satisfaction.
Education and Expertise
Annalisa Cooper earned her Bachelor of Arts in Sociology from the University of Maryland, where she studied from 1978 to 1982. She later obtained a Master's degree in Business from The Johns Hopkins University - Carey Business School, completing her studies from 1988 to 1992. Her educational background supports her extensive experience in the healthcare sector, where she has over 30 years of expertise in driving growth and improving organizational performance.
Leadership and Passion
Annalisa Cooper is passionate about leading teams and guiding them to exceed target objectives. Her commitment to achieving superior customer satisfaction is evident in her approach to management and client relations. She focuses on developing strategies that foster team collaboration and enhance service delivery in the healthcare industry.