Jennifer Landry
About Jennifer Landry
Jennifer Landry is a Customer Support Manager with extensive experience in customer care and relationship management. She has worked at Wellframe since 2020 and previously held managerial roles at AvidXchange, Inc. and Fundtech Corporation.
Current Role at Wellframe
Jennifer Landry serves as the Customer Support Manager at Wellframe, a position she has held since 2020. In this role, she is responsible for overseeing customer support operations, ensuring that client inquiries and issues are addressed effectively. Her experience in customer care and technical support contributes to her ability to manage a team focused on delivering high-quality service.
Previous Experience at AvidXchange, Inc.
Prior to her current role, Jennifer worked at AvidXchange, Inc. as the Manager of Customer Care from 2017 to 2020. During her three years in this position, she managed customer care operations, enhancing the customer experience and supporting the company's service objectives. Her tenure at AvidXchange provided her with valuable insights into customer relationship management.
Background in Relationship Management
Jennifer has a background in relationship management, having worked at Fundtech Corporation from 2004 to 2007 as a Relationship Manager. In this role, she focused on maintaining client relationships and ensuring customer satisfaction. This experience laid the foundation for her future roles in customer support and management.
Education and Training
Jennifer Landry studied at Brockton High School from 1986 to 1990. She furthered her education at Massasoit Community College and Stonehill College. Her academic background supports her professional development in customer support and management roles.
Technical Skills and Contributions
In her career, Jennifer has developed technical skills relevant to customer support. She has experience in debugging and reproducing defects in collaboration with engineering teams. Additionally, she has led a cross-functional 'Task Force' group responsible for triaging and prioritizing product bugs, and she has reviewed test cases for Quality Assurance as part of managing a Product Technical Support team.