Robert Reid
About Robert Reid
Robert Reid is a Customer Support Team Lead at Wellframe, where he has worked since 2022 in Boston, Massachusetts. He has a diverse background in customer support and finance, with experience in various roles across multiple companies, including Lattice and Barclays UK.
Current Role at Wellframe
Robert Reid currently serves as the Customer Support Team Lead at Wellframe, a position he has held since 2022. He has been with the company for two years, beginning as a Customer Support Associate II. His role involves overseeing customer support operations and ensuring effective communication between clients and the support team. Reid's experience at Wellframe has allowed him to adapt to both in-office and remote work environments while building strong relationships with customers and colleagues.
Previous Experience in Customer Support
Prior to his current role, Robert Reid worked at Wellframe as a Customer Support Associate I from 2020 to 2022. His career in customer support began at Lattice, where he was a Customer Care Associate for three months in 2020. Reid also has extensive experience in the financial sector, having worked at Barclays UK in various roles, including Settlements Officer and Investment Service Manager, as well as at Zurich Insurance Company Ltd as an Insurance Claims Handler.
Educational Background
Robert Reid studied at the University of the West of Scotland, where he earned a Bachelor of Arts with Honors in Broadcast Production from 2006 to 2010. His education provided him with a foundation in communication and media production, which complements his skills in customer support and team leadership.
Skills and Expertise
Reid possesses a strong background in finance, with expertise in data management, project management, budget management, report building, and risk assessment. He is tech-savvy, proficient in financial and back office software, as well as Microsoft Office applications. His strong verbal and written communication skills enable him to effectively convey information to clients and stakeholders.
Personal Interests and Hobbies
In addition to his professional experience, Robert Reid engages in music mixing and editing as a personal hobby. He also designs artwork for music releases and has developed skills in audio, video, graphic, and web design, utilizing Adobe Master Collection for his creative projects. Reid actively uses social media platforms like Twitter, Instagram, and Facebook for connection and promotion.