Thiago Dias
About Thiago Dias
Thiago Dias is a Technical Support Specialist at Wellframe, with a background in sales and customer support across various companies. He is fluent in English and Portuguese and has a proven track record in achieving significant revenue growth and high conversion rates.
Work at Wellframe
Currently, Thiago Dias serves as a Technical Support Specialist at Wellframe, a role he has held since 2022. In this position, he utilizes his technical proficiency and customer support experience to assist clients effectively. His responsibilities include troubleshooting technical issues and ensuring customer satisfaction through quality assurance practices.
Education and Expertise
Thiago Dias completed his high school education at Watertown High School, earning a High School Diploma from 2004 to 2008. He possesses advanced technical proficiency with Martech tools, which enhances his troubleshooting and quality assurance capabilities in his current role. Additionally, he is fluent in both English and Portuguese, allowing him to communicate effectively in diverse environments.
Background
Before joining Wellframe, Thiago Dias gained valuable experience in various roles. He worked as a Customer Support Specialist at HubSpot from 2020 to 2021. Prior to that, he held positions at MetroPCS as an Assistant Manager from 2016 to 2017 and at Verizon Wireless as a Sales Associate from 2010 to 2013. His experience in sales and customer support has contributed to his skill set in technical support.
Achievements
During his tenure as a Sales Specialist at Sherwin-Williams from 2018 to 2020, Thiago achieved a 70% conversion rate while prospecting large B2B accounts. He also founded and served as CEO of Hyped Bodega, where he successfully implemented process automation and e-commerce technology, resulting in a 650% revenue increase in the first year. His focus on streamlining processes and promoting growth has been a consistent theme in his career.