Dominique Jacob
About Dominique Jacob
Program Director of Supported Housing
Dominique serves as the Program Director of Supported Housing. In this role, she oversees the management and operation of housing support services, supervising 26 case workers and 4 supervisors. The program spans various locations including Brooklyn, Queens, the Bronx, and Manhattan. Within this capacity, Dominique coordinates field-based services ensuring case workers meet the needs of clients through monthly visits or as needed. She handles a wide array of responsibilities from medication oversight to crisis intervention.
Career Background and Development
Dominique began her professional journey as a case manager at WellLife Network, where she dedicated six years to supporting clients in various contexts. Progressing in her career, she became a Senior Program Coordinator, managing a team of nine. Her advancement continued, culminating in her current role where she oversees a larger team and more complex program operations.
Responsibilities and Client Services
Dominique's responsibilities encompass a holistic approach to client care, from monitoring medication to re-engaging clients in clinical services. She maintains constant communication with both clients and their families, particularly during crises. In emergencies such as missing persons, she alerts families and authorities to ensure the individual’s safety. Dominique’s role involves making strategic decisions to address individual client needs, such as establishing programs to help clients declutter and providing new furniture as incentives.
Referral and Intake Process
Dominique oversees the coordination of referrals for Supported Housing through the Intake Department. Most referrals come from in-house resources, shelters, and hospitals. These referrals ensure that those in urgent need of housing support can access necessary services. Dominique ensures that the intake process runs smoothly, facilitating effective transition and support for new clients entering the program.