Andrew Mangalam
About Andrew Mangalam
Andrew Mangalam serves as the Presence Website Team Lead at WellnessLiving, where he has worked since 2020. He has a background in customer success and sales, and he holds a Bachelor of Science in Computer Information Systems from the University of Windsor.
Current Role at Presence Website Team Lead
Andrew Mangalam serves as the Presence Website Team Lead at WellnessLiving, a position he has held since 2020. In this role, he focuses on developing policies and procedures informed by his experiences and innovations. He collaborates with various departments, including graphic design, to implement website visions that align with client expectations. His leadership emphasizes effective teamwork by delegating tasks based on the strengths and roles of team members.
Previous Experience at WellnessLiving
Prior to his current role, Andrew Mangalam worked at WellnessLiving in multiple capacities. He served as a Senior Customer Success Specialist from 2017 to 2020, where he contributed to enhancing client satisfaction. He also held the position of Onboarding Specialist for six months in 2020, focusing on integrating new clients into the system. During his tenure, he developed a new department aimed at bridging gaps between clients and staff, enhancing communication and service delivery.
Work Experience at Hudson's Bay
Andrew Mangalam worked as a Sales Associate at Hudson's Bay from 2016 to 2017. In this role, he gained valuable experience in customer service and retail operations. His time at Hudson's Bay lasted for seven months and provided him with foundational skills in sales and client interaction.
Education and Academic Background
Andrew Mangalam studied at the University of Windsor, where he pursued a Bachelor of Science in Computer Information Systems. His academic journey spanned from 2011 to 2017, culminating in the achievement of his degree. This educational background equipped him with the technical skills necessary for his roles in customer success and website management.
Contributions to Internal Processes
In his various roles at WellnessLiving, Andrew Mangalam has contributed to improving internal process productivity. He has shared collected feedback during interdepartmental meetings, which has informed decision-making and operational improvements. His efforts have focused on enhancing collaboration and efficiency within the organization.