Dale Jackson
About Dale Jackson
Dale Jackson is the Customer Success Team Lead at WellnessLiving in Ottawa, Ontario, Canada, where he has worked since 2021. He has a strong background in mobile and Mac software, technical support, and customer service, complemented by his educational achievements in Business Administration and Accounting.
Work at WellnessLiving Systems
Dale Jackson serves as the Customer Success Team Lead at WellnessLiving, a position he has held since 2021. In this role, he utilizes his expertise in mobile and Mac software to enhance customer experiences. His background in technical support and customer service equips him with the skills necessary to lead a team focused on client satisfaction. Based in Ottawa, Ontario, Canada, Dale's contributions to the company are informed by his extensive experience in the consumer electronics industry.
Education and Expertise
Dale Jackson has a solid educational background that supports his professional endeavors. He is currently completing a Bachelor of Commerce with a focus on Business Administration and Management, Accounting at Nipissing University. Prior to this, he earned an Associate's degree in Accounting from Algonquin College of Applied Arts and Technology. Additionally, he studied Music Industry Arts at Algonquin College. His education complements his expertise in customer success and technical support.
Background in Customer Service
Dale Jackson has a diverse background in customer service roles across various industries. He worked as a Customer Service Representative at Farm Boy Inc. for four years, followed by a position as Shift Supervisor at Starbucks for two years. He then served as Assistant Manager at DAVIDsTEA for seven months. These experiences have provided him with a strong foundation in customer relations, which is essential for his current leadership role in customer success.
Previous Experience at Apple
Prior to his role at WellnessLiving, Dale Jackson worked at Apple as a Technical Expert for two years. This position allowed him to develop a deep understanding of technical support, which enhances his ability to lead a customer success team effectively. His experience at Apple contributes to his knowledge of consumer electronics and software, further enriching his current role.
Skills in Inventory Management
Dale Jackson possesses strong skills in inventory management, which are likely beneficial in his leadership position at WellnessLiving. This expertise, combined with his background in customer service and technical support, enables him to approach customer success strategically. His ability to manage inventory effectively supports the operational aspects of his role.