Hassam Abbasi
About Hassam Abbasi
Hassam Abbasi serves as the Team Lead for Customer Success at WellnessLiving, where he has worked since 2021. He has a background in customer success and finance, having previously held roles at WellnessLiving and Askari Bank, and he actively contributes to process improvements and team development.
Current Role at WellnessLiving Systems
Hassam Abbasi serves as the Team Lead for Customer Success at WellnessLiving, a position he has held since 2021. In this role, he is responsible for overseeing customer success initiatives and ensuring that the team meets its performance goals. He plays an active role in departmental meetings, focusing on the implementation of technical and operational processes. His leadership includes conducting quality assurance evaluations and coaching sessions aimed at enhancing team member performance.
Previous Experience at WellnessLiving
Prior to his current position, Hassam Abbasi worked at WellnessLiving as a Customer Success Specialist from 2020 to 2021. He contributed to customer support efforts and helped improve customer satisfaction during his tenure. Additionally, he briefly held a role as a Customer Success Specialist Level 2 in 2021 for four months, further solidifying his expertise in customer success strategies.
Internship at Askari Bank
In 2019, Hassam Abbasi completed a one-month internship at Askari Bank in Islāmābād, Pakistan. This experience provided him with foundational knowledge in the banking sector and customer service practices, which he later applied in his roles in customer success.
Educational Background
Hassam Abbasi completed his Bachelor of Business Administration (BBA) with a focus on Finance at Bahria University from 2016 to 2020. He also achieved A levels in Business from Asas International School between 2012 and 2014. Earlier, he completed his O levels in Business from a private institution from 2009 to 2011. His educational background has equipped him with the necessary skills for his professional roles.
Contributions to Team Performance
Hassam Abbasi has implemented process improvements that have enhanced team performance and customer satisfaction at WellnessLiving. He leads weekly meetings to discuss new processes and shares team productivity statistics. Additionally, he regularly conducts training sessions and interviews for hiring new customer success specialists, ensuring that the team is well-equipped to meet customer needs.